Delete your account

Last updated 11 August 2026

This page explains how to delete your Smart Basket account and what happens to your information when you do. It applies to the Smart Basket mobile app (com.getsmartbasket.app) and website, operated by Smart Basket.

1. Deleting your account in the app

The fastest way is in the app itself:

Open Smart Basket and sign in.
Go to Profile → Delete Account.
Choose a reason and type the confirmation shown on screen.

Deletion takes effect immediately and you are signed out on every device. It cannot be undone.

If you have an order that has not yet been delivered or cancelled, the app will ask you to wait until it is settled before deleting. This is so we can still reach you about an order that is already on its way.

2. Requesting deletion without the app

If you can no longer access the app or your sign-in number, email contact@getsmartbasket.com from the email address on your account, or include the phone number you signed up with, and ask us to delete your account.

We will verify that the request comes from the account holder before acting on it, and complete the deletion within 30 days.

3. What is removed

Your saved payment cards are deleted.
Your phone number, email address and name are removed from the account.
Your Google and Apple sign-in links are removed.

The account can no longer be signed in to, and all active sessions are revoked at the same time.

4. What is kept, and why

We keep your order, invoice and payment records, and the limited account information attached to them, for as long as tax, accounting and legal record-keeping require. This is also what lets us answer a question about a past order, or respond to a dispute or audit, after an account has been closed.

We keep a record that the account was deleted, including the phone number and email address it used, the date it was created and closed, and the reason you gave. This is how we honour the deletion and prevent abuse of sign-up promotions.

Any remaining wallet balance or gift card value becomes inaccessible once the account is deleted and is not refundable, so redeem it beforehand.

5. Signing up again

You can create a new account with the same phone number at any time. It starts empty — previous orders, addresses, wallet balance and support history are not carried over.

6. Contact

Questions about deleting your account or your data:
Smart Basket
Dallas, Texas, United States
contact@getsmartbasket.com