Support
Get in touch
Email contact@getsmartbasket.com and we will reply within one business day. If your message is about a specific order, include the order number shown at the top of the order screen so we can look it up straight away.
Help inside the app
The quickest route for anything order-related is in the app itself, at Profile → Help & Support. From there you can raise an issue against a recent order — a missing or damaged item, a delivery that did not arrive, or a refund question — and follow the conversation in the same place. Replies appear in the app.
Common questions
Where is my order?
Open Orders from your profile and select the order to see its current status and delivery day. Orders move from confirmed, to being packed, to out for delivery.
Something was missing or damaged
Raise it through Profile → Help & Support against that order. We check the picking record and refund anything that was not delivered, or was delivered in poor condition, back to the original payment method.
Do you deliver to my address?
We deliver within our current service area around Dallas, Texas. Our delivery area page lists every ZIP code we serve and lets you check a ZIP code or street address without installing anything. The app runs the same check on the address you set, and tells you immediately if we do not reach you. If we do not, we are expanding, and the answer may change.
How do refunds work?
Refunds go back to the card or wallet used for the order. Card refunds typically appear on your statement within 5–10 business days, depending on your bank.
Payments
Everything sold in Smart Basket is a physical grocery item delivered to your address. You are charged when your order is packed and its final weight and substitutions are known, which is why the amount captured can differ slightly from the estimate shown at checkout.
Account and privacy
To close your account, see Delete your account. For what we collect and why, see our Privacy Policy.
Contact
Smart Basket
Dallas, Texas, United States
contact@getsmartbasket.com