Frequently asked questions
The service
What is Smart Basket?
Smart Basket is a next-day grocery delivery service, delivering in Frisco, Irving, McKinney, Plano, Flower Mound and 19 more cities across 8 states. You order fresh produce, dairy, pantry staples and household essentials in the Smart Basket app, and we deliver them to your door the next day.
Where does Smart Basket deliver?
We deliver in Texas (Frisco, Irving, McKinney, Plano, Flower Mound, Allen, Carrollton, Cedar Park, Coppell, Dallas, Grapevine, Justin, Leander, Lewisville, Prosper, Southlake, The Colony), Nebraska (Omaha), Colorado (Parker), Iowa (Urbandale), Kansas (Overland Park), Minnesota (Minneapolis), Missouri (Ballwin) and North Carolina (Matthews). We are adding ZIP codes as we expand. Coverage is decided by ZIP code. The delivery area page lists every ZIP code we serve and checks a ZIP code or street address without installing anything.
As of October 22, 2026 we deliver to these ZIP codes: 28105, 50322, 55447, 63011, 66213, 68116, 68144, 75006, 75013, 75019, 75022, 75023, 75024, 75025, 75028, 75033, 75034, 75035, 75036, 75038, 75039, 75056, 75057, 75063, 75070, 75071, 75072, 75078, 75234, 76051, 76092, 76247, 78613, 78641, 80134.
How fast is delivery?
Orders are delivered the day after they are placed. The app shows the delivery day for your order before you confirm it. Delivery times are estimates, and someone must be available to receive the order.
What does Smart Basket sell?
Fresh produce, dairy, pantry staples and household essentials. Everything sold is a physical item delivered to your address. Prices and availability are shown in the app and update as you shop.
Ordering and payment
How do I place an order?
Orders are placed in the Smart Basket app, which is free for iPhone and Android. Set your address, fill your basket and pay at checkout. There is no ordering on the website.
What does delivery cost?
Delivery and platform fees are shown in the app before you confirm your order. Prices include applicable taxes unless stated otherwise.
How do I pay, and when am I charged?
You can pay by card, with Smart Basket wallet balance, and with gift cards. You are charged when your order is packed and its final weight and substitutions are known, so the amount captured can differ slightly from the estimate shown at checkout.
Can I change or cancel an order?
Yes, within the edit window the app shows for that order. Cancelling inside the window is a full refund. After the window closes we may have started picking and can no longer change the order.
When something goes wrong
What if an item is out of stock?
Grocery items are subject to availability. If an item is unavailable we may substitute a comparable product, or remove it and adjust the total. Items sold by weight can vary slightly, and the final charge is adjusted to match.
What if something is missing or damaged?
Raise it in the app at Profile → Help & Support against that order. We check the picking record and refund or replace anything that was not delivered, or arrived damaged, spoiled, expired or incorrect. Refunds go back to the card or wallet used for the order; card refunds typically appear within 5–10 business days.
How do I contact Smart Basket?
For anything about an order, use Profile → Help & Support in the app. Otherwise email contact@getsmartbasket.com and we reply within one business day. More on the support page.