Privacy Policy
This policy explains what information Smart Basket collects when you use our mobile app or website, why we collect it, who we share it with, and the choices you have. It applies to the Smart Basket grocery ordering and delivery service operated by Smart Basket ("Smart Basket", "we", "us").
1. Information you give us
- Account details — your phone number, and your email address and name if you provide them. If you sign in with Google or Apple, we receive the account identifier and any email address or name shared by that service.
- Delivery addresses — the recipient name, phone number, street address and postcode you save, plus approximate coordinates used to confirm we deliver to that area.
- Order information — the items in your cart, your order history, delivery slots and any order notes.
- Payment information — card payments are processed by our payment provider. We store a token representing your saved card together with the last four digits and card type. We never receive or store your full card number.
- Support conversations — messages you send us through in-app support, and our replies.
2. Information collected automatically
- Usage and product analytics — screens viewed, products viewed and searched, and items added to your cart, used to improve the catalogue and recommendations.
- Delivery-area lookups — postcodes and approximate coordinates you check, including areas we do not yet serve, so we can decide where to expand.
- Device and diagnostic data — app version, device type, operating system, and error logs.
3. Permissions the app may request
- Location — only to find your delivery address and confirm serviceability. You can enter an address manually instead.
- Photos — only when you choose images to attach to a support request.
The app works without granting either permission.
4. How we use your information
- To create and secure your account, and to sign you in using a one-time code.
- To take, process, fulfil and deliver your orders, and to route deliveries.
- To take payment, apply wallet balance, gift cards and promotions, and issue refunds.
- To provide customer support and respond to your enquiries.
- To send you service messages about your orders and account.
- To improve the service, including the catalogue, search and delivery coverage.
- To detect and prevent fraud and abuse, and to meet our legal obligations.
5. Who we share it with
We do not sell your personal information. We share it only with providers who perform services for us, and only as needed to run the service:
| Purpose | What is shared |
|---|---|
| Cloud hosting and storage | All service data, hosted on Amazon Web Services |
| Sending one-time codes by SMS | Your phone number |
| Sending email | Your email address |
| Sign in with Google | Handled by Google; we receive your identifier, email and name when shared |
| Sign in with Apple | Handled by Apple; we receive your identifier, and your email and name when shared |
| Card payment processing | Payment details, handled directly by our payment provider |
| Order management and accounting | Your name, contact details and order records |
| Delivery routing | Delivery address and order reference |
| Maps and address lookup | Address text and approximate coordinates |
| Product search and analytics | Catalogue queries and product interaction events |
We may also disclose information where required by law, or to establish, exercise or defend legal claims.
6. How long we keep it
We keep your account information for as long as your account is open. Order, invoice and payment records are retained for the period required by tax and accounting law, even after you close your account — see below.
7. Deleting your account
You can delete your account at any time from Profile → Delete Account in the app. When you do:
- Your phone number, email address, name, Google identifier and Apple identifier are removed from your account record.
- Your saved addresses, saved cards, cart and support conversations are deleted.
- Your past orders and payment records are retained in anonymised form, because we are legally required to keep them. They are no longer linked to your name or contact details.
Deletion is immediate and cannot be undone. You can sign up again afterwards with the same phone number, but your previous history will not be restored.
8. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. You can exercise most of these directly in the app, or contact us at the address below. We will not discriminate against you for exercising these rights.
9. Security
Data is encrypted in transit using HTTPS and at rest in our cloud provider's storage. Payment card details are handled by our payment provider and are never stored on our systems. Access to production data is restricted to staff who need it. No system is perfectly secure, so we cannot guarantee absolute security.
10. Children
Smart Basket is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will change the "last updated" date above, and for significant changes we will notify you in the app.
12. Contact
Questions about this policy or your information:
Smart Basket
Dallas, Texas, United States
contact@getsmartbasket.com